We are TecAlliance — founded by more than 30 automotive aftermarket companies as a neutral Data‑as‑a‑Service market connector, serving as the neutral data terrain that interconnects them. With over 1,000 employees worldwide and customers in 140 countries, we enable the market — we never compete with it.

You’ll join the CCU (Carsource Catalogue Utility) team lead by Robbert that collaborates closely with the EMEA commercial organization and key stakeholders to support successful adoption across the region. It´s a data management solution developed by TecAlliance that serves as a central platform for unifying product data, vehicle data (i.e. Vehicle in operation), market intelligence, and catalog publishing for automotive aftermarket companies. Its primary purpose is to centralize, enrich, and optimize automotive product data to improve data quality, portfolio analysis, and catalog efficiency.

Your tasks:

• You act as the first point of contact for First Level Technical Support. You provide clear, structured troubleshooting for users, handle incoming inquiries efficiently, and resolve most common technical issues directly at first level.

• You ensure smooth Setup & Basic Integration. You guide customers through the initial configuration, support them during basic integration steps, and enable a quick, confident start through practical, easy‑to‑follow guidance and training.

• You maintain high‑quality Documentation & Escalations. You accurately log all support interactions, create helpful and easy‑to‑understand documentation and guides for recurring topics, and escalate complex issues with complete technical context to ensure fast and precise resolution by second‑line support.

Your profile:

• Profound Experience in a similar role in Technical Support

• Communication Expert: Delivered clear, customer‑focused communication for fast issue understanding and smooth coordination with customers and internal teams.

• Multitasking & Prioritization: Efficiently prioritized parallel requests, resolving over 80% of first‑level tickets within 24 hours.

• Customer Onboarding: Enabled quick, effective onboarding through structured and comprehensive training sessions.

• Documentation & Troubleshooting: Maintained high‑quality documentation and provided complete, context‑rich escalations for fast, accurate second‑line resolution.

• Proficiency in English (~B2) & Dutch highly beneficial

Contracts, Salary, and non-monetary benefits

📄 The role is permanent, starting with a 1-year contract and a 1-month probation ✅, continuing indefinitely after a successful performance review 🌟.

📕 Contract title: your position is part of our job profile “Technical Support Specialist”. Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility/team. The displayed title above ensures that you can find us.

💪 Compensation package: 97% fixed base salary paid monthly, with a 3% performance-based bonus paid annually, dependent on company performance.

🏠 For those working hybrid or remote we offer a compensation of 2,45€ per home-office-day.

🌏 Travel expenditure reimbursement for those working in hybrid mode: you get € 0,23 per KM of your commuting.

💪 Company pension plan.

🚴‍♀️ Bike leasing.

🌏 Our travel policy allows for expense reimbursement, ensuring you can explore the world without stressing over your wallet.

🛡️ Group accident insurance.

🛒 Discounts on our corporate benefits program with a broad range of partners.

Location-independency / flexibility :

💯 Hybrid Remote: we work primarily hybrid with office attendance, but you can also work remotely from anywhere within the country, when living further from the office location; however we have regular on-site team events and you can work at our site in Heerlen.

🚀 Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal.

👩‍💻 Set-up: notebook, headset and mouse will be provided, other equipment upon request/need.

🏖 Vacation: 30 days a year.

⚖️ Balance job & life: Flexible working hours: you decide where and when you work.

* Please note

- that TecAlliance can only consider candidates for employment who are legally authorized to work in a country listed in the job posting, where we have an established legal entity and payroll system. Unfortunately, we are currently unable to hire candidates who require relocation, visa support, or are located outside of that country. Of course you can apply, if you hold a work permit and are willing to / or already moved to the country. Thank you for your understanding.

- that it is not possible to work outside of the country you are applying for. Meaning that, if you apply e.g. for Germany, you must work from within Germany. It is not possible to work from abroad. You can work at any location within the borders of the listed country, unless the job posting specifies a certain City.