TecAlliance interconnects entirely global automotive aftermarket data & and knowledge from order to invoice. Over 900+ colleagues work relentlessly globally together in 140 countries and counting. We are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, or ZF and proudly connect all data for them. Become a colleague (m/w/d) today and continue our history of being a single source of truth data provider for the automotive aftermarket for the past 25 years.

Do you want to be part of an international leader in automotive data & software?

TecAlliance Italy is looking for a motivated Sales Service Representative (m/f/d) to strengthen our team. If you are organized, customer-oriented, and eager to support sales activities in a dynamic and innovative environment, this is your chance!

Your tasks:

• Customer Support: Act as the first point of contact for customer inquiries, ensuring timely and professional responses.
• Sales Administration: Manage order processing, invoicing, contract documentation, and CRM updates.
• Account Coordination: Support Key Account Managers with client follow-ups, reporting, and meeting preparation.
• Data Management: Maintain accurate customer records and sales data in CRM and other internal systems.
• Process Improvement: Identify and suggest improvements to enhance customer experience and internal workflows.
• Cross-functional Collaboration: Liaise with Sales, Finance, and Commercial Operations & Business Excellence teams to resolve issues and support customer needs.

Your profile:

• Bachelor's degree in Business Administration, Sales, or related field.
• 5+ years of experience in a sales support or customer service role, ideally in B2B or tech environments.
• Strong organizational and multitasking skills.
• Proficiency in CRM systems (Microsoft Dynamics) and Microsoft Office Suite.
• Excellent communication skills in Italian and English.
• Customer-oriented mindset with a proactive approach to problem-solving.

Benfits

Contracts, Salary, and non-monetary benefits

💪 All our contracts are by default unlimited (probation period is two months).

📕 Contract title: your position is part of our job profile “Sales Service Representative”. Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility/team. The displayed title above ensures that you can find us.

💪 Compensation package: 97% fixed base salary paid within 14 salaries, with a 3% performance-based bonus paid annually, dependent on company performance.

🛡️Group accident insurance.

🛒 Discounts on our corporate benefits program with a broad range of partners.

Location-independency / flexibility :

💯 Hybrid Remote: we work remotely and you can work from anywhere within the country of your employment; however we have regular on-site team events and you can work at our office in Milan.

🚀 Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal.

👩‍💻 Set-up: notebook, headset and mouse will be provided, other equipment upon request/need.

🏖 Vacation: 26 days a year.

⚖️ Balance job & life: flexible working hours: you decide where and when you work.

Culture:

🧬 We value ownership, cooperation, entrepreneurial thinking & and self-reflection to communicate effectively as ONE team.

🎟️ Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events.

🦄 Come as you are - do you prefer T-shirts over a shirt? Great.

💡 Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we’re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team.

* Please note

- that TecAlliance can only consider candidates for employment who are legally authorized to work in a country listed in the job posting, where we have an established legal entity and payroll system. Unfortunately, we are currently unable to hire candidates who require relocation, visa support, or are located outside of that country. Of course you can apply, if you hold a work permit and are willing to / or already moved to the country. Thank you for your understanding.

- that it is not possible to work outside of the country you are applying for. Meaning that, if you apply e.g. for Spain, you must work from within Spain. It is not possible to work from abroad. You can work at any location within the borders of the listed country, unless the job posting specifies a certain City.