Job Overview

The Catalog Manager will be the main contact with a client. The Catalog Manager will use their vast knowledge to recommend steps to increase the catalog coverage, accuracy and level of information. The Catalog Manager will be responsible for planning and organizing achievable goals with the client or overseeing them.

The Catalog Manager’s expertise at cleaning, analyzing, interpreting, and storing data using different approaches and our in-house software will be called upon to teach and train their colleagues in one on one sessions or group sessions. Furthermore, the Catalog Manager will be called upon to verify the work done by Catalog Analysts specifically in regards to data best practices and standardization.

The Catalog Manager’s aptitude to decipher and understand what the client wants to achieve will be the key to success. The Catalog Manager’s ability to communicate clearly with the client will precisely define what the client can expect from us.

As the main contact with the client and as a mentor to his colleagues, the Catalog Manager will be the face of the company. As such, by upholding the values of the company when dealing with clients and colleagues, the Catalog Manager will help build our reputation and success.

Responsibilities and Duties

• Oversee the onboarding of new clients.
• Oversee the goals and priorities that were set with the clients.
• Establish a timeline with the Group Manager to achieve the goals.
• Monitor client’s emails, requests and inquiries, taking action if deemed necessary.
• Communicate with the Client and the Group Manager about important requests that will affect the timeline.
• Review the work of Catalog Analysts processing clients’ requests for quality control.
• Communicate with Catalog Analysts to provide feedback, guidance and training.
• Participate in the elaboration and implementation of processes.
• Regularly communicate statuses to the Group Manager.
• Will be called upon to cover for the Group Manager during his absence.

Qualifications

• Education level: Bachelor’s Degree
• Experience: 5 years or more

• Core Competencies:
  • Expert knowledge of the ACES and PIES standards
  • Part terminology and industry acronyms knowledge
  • Product Attributes knowledge
  • Data distribution channels knowledge
  • A thorough understanding of the automotive aftermarket industry
• Technical Skills:
  • Basic Excel
  • Excellent statistical
  • Excellent writing
• Soft Skills:
  • Adaptability
  • Cognitive flexibility
  • Attention to detail
  • Critical thinking abilities
  • Data analysis and exploration abilities
  • Data cleaning and preparation abilities
  • Excellent communication

• Tools:
  •  Excel
  • Outlook
  • Jira
  • PartCat