Vacancy details and application process

<p>As a full-service provider of data, services and processes, we are already market leaders in Europe and are rapidly expanding this advantage worldwide. At TecAlliance, technology and automotive specialists collaborate to digitalise &amp; shape the future of the automotive aftermarket. We owe our growing success to simple principles like openness, courage, passion, curiosity, selflessness, innovation, inclusion and integrity. It is also what we look for in new employees.</p>

Your mission:

<p>As Customer 1<sup>st</sup> Level Support (m/f/d), you are the first contact person for our customers when occurring a general and technical problem regarding our TecAlliance products (Software and Database) from Business Unit Data Manager. &nbsp;</p>
<ul>
<li style="text-align: left;">Providing general and technical support.</li>
<li style="text-align: left;">Advising for customer inquiries and master data management.</li>
<li style="text-align: left;">Analyze competently the problems or error messages of the received queries.</li>
<li style="text-align: left;">Solve the issue independently or coordinating with colleagues from 2<sup>nd</sup> level support or with Product Owners directly.</li>
<li style="text-align: left;">Provide technical assistance through outgoing / incoming telephone calls, e-mail exchanges, remote connections, web meetings, etc&hellip;</li>
<li style="text-align: left;">Document solutions in the ticket system.</li>
<li style="text-align: left;">Responsible for adhering to defined service level agreements (SLAs) and ensuring a timely feedback with customers.</li>
<li>Work in strict collaboration with sales force and all other members of your regional team.</li>
<li>Collaborate with the rest of Customer Support 1st Level operators from the other regional teams in Europe.</li>
<li>Work customer centric and help the rest of regional team to create the best business relationship with our customers.</li>
<li>Support us in new and further developing of our software solutions.</li>
</ul>

Your qualifications:

<ul>
<li>Have professional experience in 1st level support or in a ticket system call center</li>
<li>Very customer-oriented and communicative person.</li>
<li>Work independently and reliably.</li>
<li>Team player.</li>
<li>Able to work under pressure.</li>
<li>Have general knowledge about Computer and Information Technology (PC components and network, software installation, etc&hellip;)</li>
<li>Fluent Italian and English language skills are required, German is a plus.</li>
</ul>

Our offer:

<ul>
<li>Participation in the value-oriented culture and digital transformation of TecAlliance: Agile mindset | One Team | Ownership</li>
<li>Trust-based working. We don't punch the clock &ndash; organise your own schedule. We trust in what you do!</li>
<li>Push boundaries. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world.</li>
<li>Fun at work and beyond. Join our regular team events &ndash; there's always something to celebrate!</li>
<li>Benefits within TecAlliance worldwide are diverse and in Italy they include: flexible working hours, company events and the best one of all a great team of people to work with!</li>
<li style="list-style-type: none;">&nbsp;</li>
</ul>

<p>We look forward to receiving your application - digitally of course.<br /><br />Do you have any questions? No problem. You can contact Lilija Aleksandrovna +31 6 11 69 20 74.</p>

Professional Experience

Vacancy Details
Provide Personal Details
Finalize Application
Skill Rating