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TecAlliance career site
Order Manager · Ismaning [Munich], Germany · Hybrid Remote

Customer Support (m/f/d)

Support our customers to success and satisfaction.

Job Definition

  • Co-ordinating the operations and solving incidents and technical problems raised by customers, f necessary involving 2nd or 3rd level support experts
  • Conducting implementation projects and trainings together with ERP providers and customers
  • Documenting processes, settings, procedures and co-ordinating / train the 1st level support team
  • Participating actively in the further development of our offer of products and services

 

Job Qualification

  • Several years of professional experience in a position in 1st or 2nd level support for software applications, customer software implementation/consulting or in a comparable position
  • Basic experience in the management of customer implementation project
  • Basic experience with XML and web services
  • Fully proficient in English and German
Department
Order Manager
Role
Support Function
Locations
Ismaning [Munich], Germany
Remote status
Hybrid Remote

Ismaning [Munich], Germany

About TecAlliance

Helping our customers to sell more parts & make things easier with our data and solutions based on our globally leading data standards

Coworkers 850 +
Order Manager · Ismaning [Munich], Germany · Hybrid Remote

Customer Support (m/f/d)

Support our customers to success and satisfaction.

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