Job Definition

• As Technical Consultant you will be responsible of delivering the best customer experience of our products.
• Analysing requirements during the technical pre-sale activity and you will support sales manager to introduce to prospects and customers our software solutions on technical side.
• Working on customer onboarding projects, support out client during project implementation phase and drive him to productive environment.
• Work in strict collaboration with sales force and all other members of your regional team.
• Collaborate with the technical consultant from the other regional teams in Europe.
• Act as 2nd level technical support
• Further tasks such as documentation for the scope of services required by the customer as well as the internal documentation for workflows, the preparation and follow-up of presentations, meetings and workshops with out international customer base.

Job Qualification

• After successfully completed studies in computer science or a comparable technical qualification or another related training you have at least two years of working experience in project management, technical consulting or product implementation (IT and software).
• Good communication skills, practiced presentation-, moderation- and argumentation-techniques in Italian and English
• Customer oriented approach and used to deal with customers (B2B).
• General understanding of Data formats like XML, JSON and SQL as well as some experience in a programming language that could handle Web Services, e. g. C#, Java, JavaScript, PHP. This is an advantage but not a must.
• You bring a positive attitude, problem-solving skills and like to work independently in cross-functional teams.
• Innovative and look beyond the horizon, intercultural competence and willingness to travel completes your profile.